SMILE!

Ever felt a service was ten times better with a smile than with a blank face? Facial expressions really tell us a lot about the impression you're trying to convey. The customers do not really care about your personal feelings but their own and how you are going to satisfy their needs!

Why is it important?

Facial expressions can really tell many things even if you haven't spoken yet. It is the body language that you're giving off to others. In a business scenario, your peers are most likely looking at you when they're talking to you and if there's any change of expression from what they said there may be some problems. A smile is usually better than a blank face! Obviously speaking, when it's not good news it's not wise to smile. The expression from your face and others, sets off the mood of the situation. Undesirable expressions from you may result in being treated differently in the future. Aside from knowing your own company's set of norms, there may be some cultural differences between yours and others. An example can be in China where they usually would show a poker face. Understand that this may not be to insult anyone but an etiquette of which to show respect to you.

I Can't Control Them!

It is understandable that sometimes your emotions gets the best of you. The best solution is :

1. to remain as calm as possible not letting emotions manifest
2. Be professional as you can 
3. Do not jump into conclusions ( their norms may be different)
4. Try to smile frequently when necessary 

Business Pundit, (2012), How to Read Body Language and Facial Expressions [ONLINE]. Available at:http://www.squidoo.com/how-to-read-body-language-and-facial-expressions [Accessed 01 March 13].
ThinkShock, (2011), Can't Control your Anger? [ONLINE]. Available at:http://articles.timesofindia.indiatimes.com/2011-03-07/holistic-living/28235458_1_anger-real-issue-personal-attacks [Accessed 01 March 13].
Guffey, M. E., Rhodes, K., & Rogin, P. (2011). Business Communication process and product. Toronto: south-western.